With the population’s well-being in mind, Pague Menos is continually seeking to improve the services it provides, adding value to the way it operates. In this way, the Information Technology (IT) area is looking for companies to develop and make available functionalities for scheduling health services through the Pague Menos Services Hub in multichannels, guaranteeing the expansion of the offer of this service and the frictionless operation of the processes involved.
Develop a system for scheduling COVID-19 tests, in a short space of time, to effectively serve the entire Pague Menos network.
- Online scheduling of health services in physical stores: we make it easy to schedule health services in physical Pague Menos stores, taking into account the availability of professionals and resources.
- Online scheduling portal for all health services: we provide an online scheduling portal that allows users to schedule a variety of health services offered in Pague Menos stores.
- Administrative portal for managing schedules and resources: we offer an administrative portal that allows efficient management of schedules and service resources in Pague Menos stores.
- Scalable solution in the AWS cloud: we have implemented a scalable solution in the AWS cloud, which allows us to handle access peaks and high volumes effectively and without interruption.
A construção de um sistema online para agendamento de testes de COVID-19 trouxe uma série de benefícios, tanto para a população quanto para Pague Menos. Alguns desses benefícios incluem:
- Easy access: it has allowed people to schedule COVID-19 tests conveniently and quickly, without the need for long waits or lengthy phone calls.
- Reduced queues and waiting times: minimized crowds at test sites, contributing to social distancing, and reduced waiting times.
- Convenient scheduling: users were able to choose times that suited them, increasing flexibility and convenience.
- Efficient resource management: optimizing the use of resources, such as personnel and equipment, ensuring that they are available when and where they are most needed.
- Reduced errors: minimized scheduling errors and avoided overloading the health system with duplicate appointments.
- Planning capacity: allowed the organization to plan its resources based on scheduled demand, improving operational efficiency.
- Improved customer experience: provided a more positive experience for customers, reducing the frustration associated with long waiting times and complicated scheduling.
- Cost reduction: automating the scheduling process has reduced operating costs associated with customer service.
- Scalability: the scalable system accommodated a sudden increase in demand for tests, such as during outbreaks or special events.
- Adaptation to new needs: easily adapted to meet different scheduling needs, such as the introduction of new types of tests or health services.